Urgent Support
When You Need to Get Urgent Telephone Support
Some situations cannot wait. If you are facing any of the scenarios below, do not rely on templates alone — pick up the phone.
Urgent Situations
These situations require immediate action
If any of the following apply to you right now, call us before doing anything else. Timing is critical in each of these scenarios.
🚨 Act Immediately
You have been given a notice to leave within 24–48 hours
An unlawful eviction or illegal lockout is a criminal offence. Your landlord cannot physically remove you without a court order regardless of circumstances.
🚨 Act Immediately
Your landlord has changed the locks or removed your belongings
This is illegal eviction. It is a criminal offence under the Protection from Eviction Act 1977. You have the right to re-enter your home.
⚡ Act Within 24 Hours
You have received a court summons or possession hearing date
If you have a court date for a possession hearing, you must respond. Ignoring it will result in a possession order being granted by default.
⚡ Act Within 24 Hours
Your utilities have been cut off by the landlord
Cutting off gas, electricity, or water is illegal harassment under the Protection from Eviction Act. This is a criminal offence with serious penalties.
⚡ Act Within 24 Hours
You are being threatened or harassed by your landlord
Landlord harassment — including persistent calls, threats, or intimidating behaviour — is a criminal offence. You do not have to tolerate it.
⚡ Act Within 48 Hours
There is a serious health and safety hazard in your home
Structural damage, gas leaks, severe mould, or dangerous electrics require immediate action. Under Awaab’s Law, landlords must act within 24 hours for emergencies.
Not An Emergency?
These situations can be handled through membership
If your situation is not an emergency, our templates, guides, and situation review service are exactly what you need.
Deposit not returned after moving out
You have 6 years to make a deposit claim. Use our Deposit Demand Letter to start the formal process.
Landlord has raised your rent
You have 28 days from the date of the notice to challenge it at the First-tier Tribunal — no rush, but do not ignore it.
Repairs not being done
Send a formal written repair request first. This starts the Awaab’s Law clock and creates a legal paper trail.
Received a Section 8 notice
You do not have to leave immediately. Check the grounds stated and the notice period before taking any action.
Discrimination from landlord or agent
Document everything first. Our evidence checklist will help you build a formal complaint step by step.
Not sure what your situation is
Submit a Situation Review. Tell us what happened and we will map your issue and outline your options in plain English.
Common questions
Quick answers
My landlord has changed the locks — what are my rights?
This is illegal eviction and a criminal offence under the Protection from Eviction Act 1977. Your landlord cannot physically remove you or change the locks without a court order. You have the legal right to re-enter your home and should seek urgent support immediately.
My landlord is threatening to evict me in 24 hours — is this legal?
My landlord has cut off my gas, electricity, or water — what can I do?
I have received a court summons for a possession hearing — what should I do?
My landlord is harassing me — does that count as a criminal offence?
There is a gas leak or serious structural damage in my home — what is my landlord required to do?
Speak to Our Team Directly
Our team is available to talk through urgent situations, help you understand your immediate options, and point you to the right next step.