Information We Collect

We may collect:

• name and contact details
• account information
• membership details
• submitted tenancy information
• uploaded documents
• payment-related records
• website usage information

Information is collected only where relevant to providing our services.

How We Use Information

Your information may be used to:

• provide services and memberships
• process submissions
• communicate with users
• improve website functionality
• maintain security and fraud prevention
• manage subscriptions and payments

We do not sell personal data to third parties.

Document Uploads & Sensitive Information

Where users upload documents relating to tenancy matters, we take reasonable measures to protect submitted information.

Users should avoid submitting unnecessary sensitive information where possible.

Payment Information

Payments may be processed through secure third-party payment providers.

We do not store full payment card details on our servers.

Cookies & Analytics

Our website may use cookies and analytics tools to:

• improve user experience
• monitor website performance
• understand website usage trends

Users may manage cookie preferences through browser settings.

Data Retention

We retain information only for as long as reasonably necessary:

• to provide services
• comply with legal obligations
• maintain records
• resolve disputes

Your Rights

Depending on applicable laws, users may have rights relating to:

• accessing personal data
• correcting information
• requesting deletion
• withdrawing consent
• data portability

Requests may be submitted through our contact page.